Job Description
Customer Experience Manager – £25,000–£30,000 + Benefits (Bolton - Onsite)
Are you passionate about delivering exceptional customer service and looking to join a fast-paced, collaborative environment where your impact really matters? I’m currently recruiting for a Customer Experience Manager on behalf of a highly ambitious and growing finance business.
This is a fantastic opportunity for someone who thrives on working across departments, building strong relationships, and keeping operations running smoothly behind the scenes. If you're detail-oriented, confident communicating with clients and partners, and looking to develop your career in customer operations—this role could be perfect for you.
What’s on Offer
- Salary: £25,000–£30,000 depending on experience
- A supportive, close-knit team with a strong culture of collaboration
- Opportunities for progression and personal development
- A role where your work directly impacts client satisfaction and business success
The Role
As a Customer Experience Manager, you’ll act as the central point of coordination between Sales, Operations, clients, suppliers, and funders. You’ll play a critical role in ensuring a seamless, efficient, and positive experience for all parties throughout the finance and sales process.
Key Responsibilities
- Manage and coordinate sales processes between clients, suppliers, and funders
- Conduct credit checks, prepare finance proposals, and liaise with stakeholders
- Generate and issue accurate finance documentation
- Raise invoices and manage payment tracking
- Maintain and update CRM records with precision
- Build strong working relationships with all external and internal contacts
- Provide outstanding service and support across the board
- Identify opportunities for cross-selling and process improvement
- Ensure compliance with internal policies and external regulations
What We're Looking For
- Excellent written and verbal communication skills
- Meticulous attention to detail and strong organisational skills
- Friendly, professional, and proactive personality
- Experience with CRM systems and general IT tools
- Background in finance or a customer-focused role is highly desirable
- Able to work independently and as part of a collaborative team
- Analytical mindset with the ability to produce reports when needed
If you're ready to take the next step in your career and join a business where you'll be truly valued, I'd love to hear from you. Apply now or reach out for a confidential conversation.