Front Desk Agent

Front Desk Agent
East Midlands Gateway, Kegworth
15.53

Part time:
Monday to Friday
8am-12pm

We are recruiting for an experienced Front Office Coordinator / Receptionist for a busy logistics depot, based on the East Midlands Gateway, just outside of Castle Donington. This position is a part time vacancy covering the morning shift, initially offered on a temporary contract however permanent opportunity available after qualifying time period.

Key responsibilities include:

• Managing front of house reception duties, including visitor sign in and contractor coordination.

• Issuing permits to work, keys, radios, access cards, temporary passes and high visibility vests.

• Liaising with site facilities and security teams regarding contractor arrival, isolations and site access requirements

• Communicating site rules, fire alarm testing updates and safety information to visitors and contractors.

• Creating and maintaining access cards, and handling lost or temporary card requests.

• Collating required paperwork, approvals and permissions, including CCTV viewing requests.

• Handling parcel deliveries and notifying relevant departments for collection by phone or Teams.

• Operating intercom and turnstile systems to manage visitor entry and exit.

• Maintaining up to date documentation and spreadsheets, with working knowledge of Microsoft Word and Excel.

About You:

• Prior experience in a Front Desk or reception role is ESSENTIAL for this position

• Experience of facilities management would be beneficial

• Organised and ability to prioritise/manage own workload unsupervised.

• Confident communicator, used to dealing with a variety of stake holders

• Fluent in English both verbal and written

• Proficient in Microsoft Office Package and adaptable to IT/comms systems.

To apply for the Front Desk Agent vacancy, please submit your CV to apply for this position or call us on (phone number removed) to discuss the opportunity further.