Customer Services Advisor

We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact. The Role As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible. Key responsibilities include:

• Handling customer enquiries via telephone and digital channels
• Resolving issues at first point of contact where possible
• Logging and tracking repairs using internal systems
• Providing accurate information on services and promoting self-service options
• Escalating more complex queries where necessary
• Managing sensitive or challenging conversations in a professional manner

About You:We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role. You will have:

• Experience in a customer service or call centre environment
• Excellent communication skills, both verbal and written
• Confidence in handling difficult conversations
• Strong IT and digital skills, including Microsoft Office
• A proactive, organised approach with good attention to detail

Desirable:

• Experience within housing, repairs or contact centre environments
• Experience handling customer complaints

What's on Offer:

• Immediate start
• Opportunity to gain experience within the housing sector
• Friendly and supportive team

This is a full time, temporary role expecting to last until the end of June 2026. Hybrid working is offered and you will be expected to work shifts between the hours of 8am and 5:30pm Monday-Friday. If you are available immediately and keen to secure your next temporary role, apply today or contact Emily at Pure.