Technical Product Owner

Harvey Nash are now inviting candidates to apply for the role of Technical Product Owner, you will be taking end-to-end ownership of our clients CX1 CCaaS platform within a complex enterprise environment.

• Hybrid working to an office in Reading, our client also has offices based in Scotland and Dublin.
• Inside of IR35 / Umbrella only
• £600 - £700 a day

Key focus:

• Product ownership & roadmap management
• Vendor governance
• Oversight of telephony, IVR, digital channels, WFM, analytics & AI
• Prioritisation across BAU, stabilisation & migration

Ideal background:

• Proven CCaaS / contact centre platform ownership
• Strong supplier & stakeholder management
• Experience balancing operational delivery with transformation
• Agile environment
• Experience of Nice CX1.

Please submit your CV for consideration.