Technical Support Associate

A values driven telecom and ISP business in Brighton is seeking a Technical Support Associate due to continued business growth. They are a small and friendly team looking for someone with a strong desire to work in technical support or 1st line helpdesk, ideally with related technical qualifications.

The business offers progression in technical support and the opportunity to undertake relevant certifications with them over time.

The Technical Support / 1st Line Support role includes:

• 1st line technical support via phone and email, lots of work on the phone with customers logging technical queries and support tickets
• Logging and managing support tickets
• Troubleshooting connectivity, VoIP, and network-related issues
• Monitoring systems and responding to service alerts to prevent outages
• Assisting with provisioning and administration of telecoms and connectivity services
• Working closely with internal teams, suppliers, and clients
• Maintaining accurate documentation of processes and resolutions

Skills & experience required:

• Excellent written and verbal communication skills
• Strong customer service skills with a confident phone manner
• Basic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN)
• Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/technical support
• Ability to learn quickly and adapt to new technologies

Salary, hours and company benefits:

• £25,000
• Monday - Friday, 9am - 5:30pm (37.5 hours per week, some flexibility required for out of hours support)
• Workplace pension
• Private healthcare scheme
• Access to training and technical certifications
• Discretionary bonuses
• Excellent progression opportunities long term
• Hybrid/remote working after 4-6 months training

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.