Job Description
OverviewWe are seeking a dedicated and detail-oriented Customer Service Administrator to join our team. This role involves providing exceptional support to clients, managing administrative tasks, and ensuring smooth communication between departments. The ideal candidate will possess strong organisational skills and excellent communication abilities, . This position offers an opportunity to develop your career within a dynamic organisation committed to delivering outstanding customer experiences.
Responsibilities
- Handle customer enquiries via phone, email, and live chat, ensuring timely and professional responses
- Maintain accurate records of customer interactions
- Priocessing orders
- Collaborate with internal teams to resolve issues efficiently and enhance overall customer satisfaction
- Contribute to the continuous improvement of administrative processes and customer service procedures
Experience
- Proven experience in a customer service or administrative role.
- Familiarity with CRM platforms is highly desirable
- Strong communication skills, both written and verbal, with the ability to engage professionally with clients and colleagues
- Organised with excellent attention to detail and the ability to manage multiple tasks simultaneously
This role is ideal for individuals who are proactive, organised, and passionate about delivering exceptional service. We welcome applications from candidates eager to grow their expertise within a supportive environment that values professionalism and innovation.