University Clearing Coordinator

International Enquiries Coordinator (Clearing)Location: On-campus/ Manchester
Hourly Rate 15.36 per hour plus holiday pay
Contract: 3 Months
Hours: 35 hours per week, Monday-Friday
Shift Options (fixed):
8:45am - 4:30pm or 9:00am - 4:45pm (45-minute lunch break)

We are seeking a highly motivated and customer-focused International Enquiries Coordinator to support our University's Clearing period. This role plays a critical part in engaging prospective international students and converting enquiries into enrolments.
You will act as the primary point of contact for overseas enquirers and stakeholders, delivering clear, tailored advice on degree courses, qualifications, and admissions processes. A key focus will be nurturing leads and supporting conversion through high-quality communication across multiple channels.

Key Responsibilities:
Serve as the first point of contact for international prospective students, agents, and stakeholders
Provide accurate advice and guidance on:
Degree courses
Non-standard/international qualifications
Admissions policies and procedures

Manage and respond to enquiries via:
Telephone (primary focus during clearing)
Email
Live chat
CRM systems
Platforms such as Teams, Zoom, and Unibuddy
Deliver a high standard of customer service, ensuring timely, clear, and culturally sensitive communication
Adapt communication styles to overcome language and cultural barriers
Support lead nurturing and conversion, helping turn enquiries into confirmed enrolments
Maintain accurate records of all interactions within CRM systems

Additional Responsibilities
Support international student recruitment and conversion activity across the admissions cycle
Work collaboratively with central teams and academic faculties
Assist in delivering recruitment initiatives, including:
Clearing campaigns
Webinars and virtual events
On-campus activities
Pre-enrolment and compliance processes

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